A refurbished phone is likely to have been used, and either returned as used or returned as faulty. The device will then undergo diagnostic testing and any necessary repairs completed. The phone gets a thorough clean and is repackaged for sale.

A certified pre-owned Phone offers the most extensive degree of reassurance as a phone technician has carefully examined every aspect of the phone. The technicians assess the devices to be in a factory-quality state. A certified pre-owned iPhone can be in pristine condition, as the owner may not have even used it or there may be some degree of wear and tear. Please consult our device grading scale for the condition status.