A certified pre-owned Phone offers the most extensive degree of reassurance as a phone technician has carefully examined every aspect of the phone. The technicians assess the devices to be in a factory-quality state. A certified pre-owned iPhone can be in pristine condition, as the owner may not have even used it or there may be some degree of wear and tear. Please consult our device grading scale for the condition status.
To be eligible for an exchange, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Please read our full Exchange Policy.